FAQ

Starting Wednesday November 22 2023.

We are extremely excited to announce that all of our crystal-meaning tag descriptions will now be available in digital format. As we move towards becoming a more Eco-friendly business, we will no longer be sending paper tag descriptions with your purchases.

After purchasing, the digital tags will show up in your confirmation email. The free digital tags will be formatted to print if you wish to have a physical copy. Instead of fitting to the page, we recommend scaling to 50%.

There is the option to purchase physical tags from us if you're unable to print them yourself. The price will cover the cost of labor if you choose to add them.

For Live sales we will only do tags for regular live sales, therefore we will only be able to offer printed tags for regular live sales. Sale live sales do not have tags, as there is already a sale, so we will not be able to give printed tags for sale sales.

It is a separate item you will add to your cart before you check out and is labeled "Printed Tag Addition."

Your discount may not be working because our Live Sale items, as well as all Instagram orders, are not eligible for discounts.

We offer the best prices during our live sales, and any applicable discounts will be clearly stated when available.

Additionally, due to Shopify limitations, reward points cannot be applied during a sale. However, we’re happy to manually apply them and provide a discount to your order. Just reach out to us, and we’ll gladly assist.

If you’ve already checked out and missed applying a discount or reward points, please email us, and we’ll work with you to adjust your order as needed.

Please note that we’re not open on weekends. If you wish to take advantage of a weekend sale, be sure to check out website items during the sale period.

We understand this may be inconvenient, and we are actively seeking better solutions. Rest assured, we’ll work with you to ensure your order meets your expectations.

Thank you for your understanding and cooperation!

Beth Ann Kennedy has been a professional mineral dealer for 14 years. She was trained by expert mineral dealers in addition to her own devotion to researching and understanding not only mineral families but mining practices and global supply chains. 

Beth Ann understands how to find minerals closest to the source, which guarantees not only fair prices but allows for visibility and insight into mining practices. She is constantly researching and educating herself, her staff, and students into a greater education of minerals and mining. 

Pink Heart Healing shops at both major mineral and gem shows in the United States (Tucson and Denver) in addition to working privately with miners and dealers around the world. 

Pink Heart Healing works very hard to ensure that we have the most information about the source and conditions the mineral was mined in.

The secret to this is working closely with miners and dealers who are ethical and can answer all of our questions. Due to the nature of mining, accessibility, and global micro-economies, it is not possible to have a thorough history of every mineral that comes out of the ground. We have to trust our sources and know that we are providing our customers with the clearest picture possible when it comes to sustainable and ethical materials.

We love the earth and see ourselves as keepers of the sacred ground and of sacred stones. It does not help the energy of the stone to be in a difficult environment before we get it. 

On the same token, it is good to view minerals similarly to rescue animals that are deserving of love and a second chance.

There are occasions where we will acquire minerals and must work with their energy to heal them. If this has been the case, we will always let the buyer have full disclosure before purchasing the mineral. 

Beth Ann Kennedy provides many free resources on the website as well as on her social media platforms. 

The website contains descriptions of each stone and its metaphysical healing properties. This information is a combination of her years of research, study, and practice, in addition to information she has channeled directly from the stones. 

There is more learning available from the Pink Heart Healing Blog that covers an array of topics from healing, personal development, intuition, and working with individual crystals and minerals. 

Other points of learning include the Pink Heart Healing YouTube Channel with dozens of insightful videos and discussions.

Tik Tok is a fabulous resource with new videos released weekly on working with specific stones and crystal healing techniques. 

If you are a student of the healing arts, professional energy healer, or practicing therapist and would like to advance your practice, Pink Heart Healing offers a series of online courses that you can purchase. 

Our site is organized by types, meanings, and collections of crystals. Depending on what you are looking for (or, why you are looking…) you can find products in a number of ways.

Crystal Collections: Varieties of major minerals groups. Examples are Amethyst, Moonstone, Tourmaline. Within these Collections, you will find any crystal that pertains to that type such as:

Shape: point, clusters, spheres
Colors
Mixed minerals (Chrysocolla with Malachite)

For instance, our Amethyst Collection includes rough, polished, tumbled, points, clusters, and any jewelry we carry with Amethyst in it.

Other Collections include energetic groupings, such as:

Astrological SignsChakrasCleansing/Clearing ItemsRitual Tools

Product listings appear in this general format with the relevant information:

Mineral Family - Inclusion/formation/color, shape/grade/size

Examples:

Quartz, Chlorite Inclusion, Phantom ClusterHalite, Pink, Natural, Rough

Search by energetic/metaphysical property: If there is a specific symptom, property, or energetic effect you are looking for, you can simply type the descriptive words or phrase into the SEARCH bar to find all products associated with it. Examples:  “anxiety,” “protection,” “sleep,” “belief systems” et cetera.

Feel free to view all products, but keep in mind, it is 60+ pages and growing!

Please watch our Youtube video Charging and Clearing Crystals for more information.

We use a chain to help photograph our pendants to show our customers what it would look like on. We do not include chains with any of our pendants, but we do offer some chains for sale. If the listing says Pendant it is the pendant only.

We strive to provide as accurate measurements as possible for our crystals and jewelry; however, please note that due to variations in natural materials and artisanal craftsmanship, sizes may vary slightly. We make every effort to ensure that the dimensions provided are approximate and reflect the general size of the item. If listing says "roughly" it is our approximate size we measured. Additionally, for jewelry items sourced from vendors, we rely on their approximate bead or pendant size information.

Our commitment to transparency means that if you ever receive an item that doesn't meet your expectations regarding size, you have the option to return it within 14 days of purchase. Your satisfaction is our priority, and we're here to assist you with any concerns you may have regarding the size or fit of our products.